More from Timothy Reinhardt
Shifts in the landscape of quality management training
When I started in the pharmaceutical industry nearly thirty years ago, training meant collecting large numbers of various staff members into a conference room on a slow day and methodically walking through a high-level general presentation packed with incidental information. This exercise was repeated annually for my first three years, with what seemed to me to only contain tiny alterations to the training material. Proficiency, engagement, and creativity were not a driving factor in the sessions. It seemed more about filling an afternoon and checking a box.